How MimoSpot works
You choose the professional, the time and the price before you book. You pay securely through the platform and only pay if the professional accepts.
Four steps, from request to job done
Tell us what you need
Describe the problem in your own words, such as “dripping tap”, and say where it is. You can add photos or a video so the professional knows what to expect.
Choose the professional
Compare prices, reviews and distance. Each profile shows real free times, so you pick the one that suits you.
Book in minutes
The professional replies within 5 minutes. You only pay if they accept. If they decline, we show you others who are available.
Confirm and review
After the service, you confirm it went well and leave your review. If something goes wrong, you have 24 hours to tell us.
Your money is protected
You only pay if the professional accepts and, if something goes wrong, we look into the case with you.
- Request
You choose how to pay: card, Apple Pay, Google Pay or MB WAY.
- Acceptance
The professional has 5 minutes. You only pay if they accept. If they don’t, you pay nothing.
- Service
You are notified when they are on the way and can follow the start and the end.
- Confirmation
You confirm it went well or tell us if something went wrong.
Only people we have verified come into your home.
Your safety and wellbeing are a priority for MimoSpot. That is why every professional goes through a thorough verification process before they can take bookings.
Reviews from real customers. Only people who have had a service can leave a review, and each professional’s ranking depends on them.
Protected payment. You only pay if the professional accepts, and they only receive the money after you confirm it went well.
Ongoing monitoring. Professionals who cancel bookings drop in the ranking, and our team can suspend profiles that receive complaints.
Mobile number confirmedBy SMS code, right at sign-up.
IdentityValid ID document, checked against the account details.
Tax number and tax addressValidated tax number (NIF) and proof of tax address.
Professional activityProof that they work legally in their trade.
Criminal recordCriminal record certificate provided and reviewed.
Approval by the MimoSpot teamEvery profile is reviewed by a person before it can take bookings.
Frequently asked questions
Answers to the most common questions about requests, payments and professionals.
Our team can help with your request, payment or anything else.
or write to clientes@mimospot.comWhen do I pay?
You only pay if the professional accepts. If they don’t, you pay nothing: with a card the amount is never charged and with MB WAY it is refunded automatically.
How much does it cost to use MimoSpot?
You pay the price shown on the professional’s profile before you book. If you choose an urgent service, the professional’s urgency fee is shown before you confirm.
How long does the professional take to reply?
The professional has up to 5 minutes to accept. If they decline or don’t reply, we show you other available professionals and you pay nothing.
What do the Bronze, Silver and Gold badges mean?
They show each professional’s experience on MimoSpot. They are awarded for services completed through the platform and are only kept with regular activity: Bronze for those who have already done several jobs, Silver for those with a solid track record and Gold for the most experienced and active professionals. The TOP badge is different: it marks those with the highest customer rating.
How are professionals verified?
We confirm their mobile number, identity, tax number (NIF) and tax address, proof of activity and criminal record. Every profile is approved by a person on the MimoSpot team before it can take bookings.
Do I need to create an account first?
No. You create your account when you book, with just your name, email and mobile number.
Does the professional get my address?
Your full address is only shared with the professional after they accept the request. Before that, they only see the street (without door number or floor), the postcode and the town, to work out the travel.
Can I cancel a request?
Yes, on the booking page. Before the professional accepts, at no cost. Once accepted, you get a full refund up to 24 hours before the service and a 50% refund with less than 24 hours’ notice.
What if the service goes wrong?
After the service you have 24 hours to confirm or report a problem. The MimoSpot team reviews the case and, if justified, there may be a partial or full refund.
